Tips for First Time Visitors

Arriving for your consultation with a medical specialist, laboratory tests

• You should arrive 10 minutes before the time of your appointment to sign the contract for the provision of healthcare services. We will also need to fill in your medical history form.
• Please arrive alone, without companions. People with mobility issues, the disabled, and children may arrive with a companion.
• It is recommended to wear a protective face mask and disinfect his/her hands.
• You will receive test results by email. We will send you an SMS message containing a password to view your results.

Please bring the following:

• A valid ID document.
• If the patient is your child, bring their birth certificate or any other form of ID. If you are bringing a child for an appointment who is not your family member, please bring a notary-certified power of attorney.
• If you have private insurance, please bring an insurance card.

Note: If you cannot attend your booked appointment, please let us know by replying to the reminder message with the word “NO”; you will receive this message prior to your appointment. Otherwise, call +370 633 30 303. 

Important: Please do not eat or drink liquids 12 hours before certain types of laboratory test. Ask your doctor how to prepare for the ordered lab tests or click here>> to find out.

Arriving for surgery

• You should arrive 1 hour before the surgery, unless otherwise stated.
• At the appointment desk, sign the contract for the provision of healthcare services. We will fill in your medical history form.
• The staff will take you to the ward where you will be introduced to the pre-surgery information, complete the questionnaire and sign the consent for surgery.

Please bring the following items:

• A valid ID document.
• If the patient is your child, please bring their birth certificate or any other form of ID. If you are bringing a child for an appointment who is not your family member, please bring a notary-certified power of attorney.
• A referral for surgical treatment.
• Valid blood test results and ECG.

Important: If you have private health insurance, please mention this immediately after booking the surgery. The insurance manager will contact your insurance company to arrange payment for the surgery.