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Opening hours
I-V 07:30 - 20:30 | VI 09:00 - 15:00 | VII Closed
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Vilnius: S. Žukausko str. 19View map >>
Privacy Policy

INTRODUCTION

Northway Medicinos Centrai, UAB, company code 111807761, located at S.  Žukausko Str. 19, Vilnius (hereinafter – Company) values your privacy and protects your personal data.

This Privacy Policy applies when (i) you use our Website (hereinafter – Website), (ii) Internet registration services, (iii) communicate with our Company on the phone or by e-mail, or (iv) visit us on social media – Facebook or Instagram (hereinafter all together – Services).

The Company has appointed a Data Protection Officer whose contact is: duomenuapsauga@northway.lt.

In processing personal data, the Company relies on and follows the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter – BDAR), the law on Legal Protection of Personal Data of the Republic of Lithuania and other valid legal acts that regulate personal data protection.

PRIVACY POLICY

The Privacy Policy is a document that contains information about the Company, acting as a data controller, which processes your personal data, as well as the main principles of your personal data processing and how you can exercise your rights. The Company has a unilateral right to modify and update the Privacy Policy. You can familiarise yourself with the latest version of the Privacy Policy on our Website. 

YOUR PERSONAL DATA THAT IS BEING PROCESSED

The term ‘personal data’ used in this Privacy Policy means any information related to you or any information that can directly or indirectly identify you, including data related to your health.

The Company won’t be able to check the accuracy and truthfulness of the information you provide. We will consider that all the information you provide is accurate and truthful, and all consents you give are based on your goodwill after you thoroughly read this Privacy Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

Your personal data is collected in the following ways:

  1. when you provide your personal data to us. You provide your personal data and other relevant information when you use our Website, Internet registration services, send us written requests, and communicate with our customer service team on the phone, e-mail, or other means of communication through complaints and/or requests, signing up for our newsletter, etc.
  2. when you use our Website. When you use our Website, certain information (for example, the type of internet browser you use, number of visits to the Website, pages you look through, etc.) is automatically collected;
  3. when we receive your personal data from other parties in the order established by legal acts and / or the Privacy Policy.

We can combine the data received with the help of the listed methods (for example, we can combine the data we received from you with the data obtained using Website cookies or with the data we legally obtained from third parties). You can request to rectify any of your inaccurate personal data and implement your rights as a personal data subject.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

We use your personal data for the following:

  • to manage and/or reply to your requests, complaints or reviews, which you submit using Internet registration services, on the phone or via e-mail, or by communicating with us on social media;
  • to book appointments at our Company, and to remind you about the time of your upcoming appointments;
  • to evaluate the usage of our Website, products and services, and to improve and control the quality of our services.

YOUR REQUESTS AND REVIEWS

When you submit requests, complaints, or reviews on the Website, as well as use Internet registration services, guest book, and submit your requests on the phone or e-mail, or communicate with our team on social media, we will process your personal data to manage and/or respond to your requests, complaints or reviews, to render our services and to ensure and control the quality of the services we provide. We process your personal data for the above-listed reasons based on your consent or with an intention to conclude a contract with you.

Please bear in mind that when you submit your personal data in a review on the guest book, it will be published in your review.  Accordingly, please carefully provide your personal data and do not indicate any personal data on the guest book that you don’t want to be published.

BOOKING YOUR VISITS

When you submit your personal data on the Website, use Internet registration services, on the phone or e-mail to book and appointment at the Company, we will process your personal data in order to book an appointment with one of our healthcare specialists, remind you of the appointment time, to render services and to ensure the quality of the services we provide. We process your personal data based on your consent, with an intention to conclude a contract with you and perform it, based on our lawful interest.

PERSONAL DATA WE PROCESS WHEN YOU VISIT OUR WEBSITE (COOKIES)

When you visit our Website, we can process visitor’s IP address, network and location data, technical browsing data and etc. Data is collected with the help of cookies and other similar technologies based on your preliminary consent. In case our Website uses mandatory cookies, we will not ask for your preliminary consent, but inform you this in a transparent manner. We use cookies to ensure security and proper technical performance of our Website, to make your browsing experience better, to evaluate the usage of our Website and services, to understand your search habits, and for other reasons which are described in detail in our Cookie Policy.

Every time you visit our Website, third parties may collect technical data which is generated during your visit (for example, IP address, cookies, technical data of your browser, and any other information related to browser’s performance and browsing). Companies (third parties) that create these cookies apply their own policies and we have no influence on the creation or storage of such cookies. We recommend you to familiarise yourself with the privacy or cookie policies of these companies which are published on their websites.

You can find more information about what data is collected using cookies, data collection purposes, methods, periods of data storage and other relevant information in our Cookie Policy.

WHAT INFORMATION WE DISCLOSE

We can disclose your personal data:

  • When the Company involves data controllers to process your personal data. The said data controllers may be as follows: real-time communication service provider, data centre provider, internet registration service provider, companies providing browsing or internet activity analysis and related services, advertising, marketing companies, companies that develop, provide, support and expand software, companies providing information technology infrastructure services, communication service providers and any other service providers to whom your personal is disclosed to the extent needed to provide their services.
  • Certain technical data of your visits to the Website (IP address, cookies, your browser’s technical data, and any other data related to browsing on the website), browsing statistics, analysis and for other related goals may be transferred to subjects operating both within and outside the European Economic Area (for example, when we use Google Analytics, the mentioned subject is a company operating in the United States of America). We would like to remind you that non-EEA countries may exercise lower level of personal data protection in comparison with EEA countries, but we will carefully evaluate the conditions under which your personal data will be processed and stored by the above-listed subjects;
  • In the cases stipulated by legislation, upon receiving a grounded request from a competitive state institution or other authorised persons;

We can also share your personal data with the companies that belong to our group of companies, for example, Northway chirurgijos centras, UAB if you have concluded a contract for services with it.

STORAGE PERIOD OF YOUR PERSONAL DATA

We will store your personal data only as long as it is needed for the purposes set out in the Privacy Policy.  Personal data will be stored:

  • For 6 months after you submit a request/review about our services;
  • Information about appointment bookings will be stored 5 years at most after your appointment;
  • Results of your tests and analyses will be stored at your personal account on our Website 5 years at most after we receive the results;
  • audio recordings will be stored for 6 months at most.

Your personal data may be stored for a longer period in the following cases:

  • If your personal data is needed to resolve a disagreement or complaint;
  • Your personal data is stored in backup copies or in other ways due to the technical requirements applied to our information systems;
  • Legislation provides for longer periods of storage.

In this case, your personal data will be stored as long as needed to minimally achieve the purpose.

Upon expiration of the term, your personal data will be destroyed within a reasonable term.

YOUR RIGHTS AND OUR CONTACT INFORMATION

You have the following rights which may be implemented to the extent provided by legislation:

  • The right to access your personal data and the ways it is being processed;
  • The right to rectify invalid, inaccurate or incomplete data, to erase your personal data or restrict processing of your personal data if personal data processing is unlawful or there are other legal grounds;
  • The right to erase personal data it is no longer needed to the purpose it was intended for, you have withdrawn your consent for your personal data processing, if data processing was based on your consent, we process your personal data based on our lawful interest and you oppose this processing, and there are no overridden purposes to process your personal data;
  • The right to restrict processing;
  • The right to transfer personal data to another data operator or provide this data to you in a convenient form;
  • The right to oppose personal data processing;
  • To withdraw your consent for your personal data processing at any time;
  • To submit a complaint to the State Data Protection Inspectorate.

If you believe that your personal data is being unlawfully processed or your rights are being violated, you can submit a complaint to the State Data Protection Inspectorate (L. Sapiegos Str. 17, LT-10312 Vilnius; e-mail: ada@ada.lt). In all cases before you submit a complaint, you can always contact us to find the best possible solution to your problem.

Hereby the Company notifies that implementation of the above-listed rights may depend on the conditions for implementation of particular right established by legal acts. Therefore, subject to the grounds established by legal acts, the Company has a right to refuse to implement a particular right requested by you by providing a grounded written response.

Upon receiving your request, the Company commits to implement your right or refuse to do it by providing a grounded written response not later than within one month after the receipt of your request.

All of your rights may be implemented if you contact the Company via e-mail duomenuapsauga@northway.lt, on the phone (8-5) 264 4466 or visit at S. Žukausko Str. 19, Vilnius.

VALIDITY AND MODIFICATION OF PRIVACY POLICY

This Privacy Policy shall apply from the day it is published. This Privacy Policy may be updated by the Company. The Company will inform about the updates by publishing a new version of the Privacy Policy with the dates of these updates.

Updated on June 13th, 2022

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